Help & Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by destination and usually take 5–12 business days. Once your order ships, you'll receive a tracking number via email.

How can I track my order?

As soon as your order is dispatched, we'll email you a tracking link so you can monitor your package every step of the way.

Is the Glow Device safe to use?

Yes. The Glow Device is designed for safe at-home use when used according to the included instructions. If you have a medical condition, are pregnant, have implanted electronic devices (such as a pacemaker), or have sensitive skin, consult your healthcare provider before use.

How often should I use the device?

For the best results, use the device 3–5 times per week or follow the recommended routine provided in the user guide. Consistent use delivers the most noticeable improvements.

When will I start seeing results?

Results vary depending on individual skin type and consistency of use. Many users begin noticing visible improvements after 2–4 weeks of regular use, with continued improvements over time.

Can I use skincare products with the device?

Yes. For optimal performance, use the device on clean skin and follow the product instructions regarding compatible serums, gels, or moisturizers. Avoid using harsh exfoliants or irritating products immediately before treatment.

Can I use the device every day?

Unless your product guide specifically recommends daily use, we suggest following the recommended treatment schedule to avoid overuse and allow your skin to respond naturally.

What if my device isn't turning on?

First, fully charge the device using the supplied charging cable. If it still doesn't power on, ensure the power button is being held correctly according to the instructions. If the issue persists, contact our support team for assistance.

What is your return policy?

If you're not completely satisfied with your purchase, please contact our customer support team. Eligible unused products may be returned within the return period outlined in our Refund Policy. Please review our policy for complete details.

Do you offer a warranty?

Yes. If your device arrives damaged or develops a manufacturing defect during the warranty period, please contact us with your order number and photos or videos of the issue so we can assist you.

How can I contact customer support?

Our support team is here to help. Simply use the Contact Us page or email us with your order number and a description of your question. We aim to respond within 24–48 business hours.